|
Support and contact information
FAQ
Our frequently asked
questions page contains answers to the most common questions about
CD Trustee.
Tips
Our tips page contains
lots of tips on how to do specific things using CD Trustee.
Help
File
The CD Trustee Help file is available by
choosing "View Help File" from the Help menu in CD
Trustee. It can also be viewed online.
E-Mail
If your question or concern isn't
addressed on our FAQ page, Tips page, or in the Help file, send us an e-mail. Do
not include attached files unless asked for them.
Otherwise your entire message may be deleted without being read. Please be very specific if you are describing a problem. We need
to know the exact error message text, when it happens, what version of
Windows you are using, and the version of CD Trustee. Please
provide all details, including any recent changes to your machine such
as new hardware or software you installed or un-installed, or changes in your
Internet access, firewall, or proxy server.
I answer all e-mails promptly; usually within 24 hours. If you
don't hear from me, I may not have received your e-mail, or else I
tried to reply and it was undeliverable. There may be something
wrong with your e-mail. Your mailbox might be full, or you may be
checking the wrong mailbox. E-mail also occasionally gets lost.
Send us another e-mail, and include an alternate e-mail address if
possible. However, I sometimes take short camping trips into the
wilderness where I do not have Internet access for a few days, usually
over weekends. If you don't hear from me very promptly, this may be the
reason, and I'll get back to you within a few days.
If you are an existing customer, make sure you include your first and
last name in all e-mail. Many responses require that we access your
existing record in our database, such as to send you your registration
code again.
We don't share your e-mail address with anyone. We hate spam
too.
Some
personal thoughts on customer support.
Sane Soft, LLC
9213 W Capri Ave
Littleton, CO 80123
U.S.A.
|